1. Overview

This Privacy Policy explains how Komercio ("we", "our", or "us") collects, uses, and protects personal data in accordance with the General Data Protection Regulation (GDPR) and Swiss data protection law.

2. Who we are

Komercio is a strategic eCommerce consultancy based in Switzerland.

Business Name: Antonio Alvira eCommerce Consulting. Doing business as: Komercio
Address: Spinnerei 3 Windisch 5210
Email: info@komercio.ch

Each engagement is governed by a custom service agreement that outlines deliverables, scope, timeline, and payment terms.

3. What Data We Collect

We may collect and process the following personal data:

• Name and contact details (email, phone number)

• Business information (company name, website)

• Communications (emails, contact form messages)

• Analytics data (IP address, location, device info)

4. How We Collect Data

Through contact forms on our website

• Via Calendly or other scheduling tools

• When you communicate with us directly via email or LinkedIn

• Automatically via cookies and analytics tools (see Section 8)

7. Why We Collect Your Data (Legal Basis)

We collect and process your data for the following purposes:

• To respond to inquiries or service requests (performance of a contract)

• To provide and manage services (performance of a contract)

• For analytics and website performance (legitimate interest)

• To comply with legal obligations

8. How We Use Your Data

Your personal data may be used to:

• Contact you about your inquiry or project

• Deliver consulting services

• Manage client relationships

• Improve our website and offerings

9. Data Sharing

We may share your data with:

• Third-party service providers (e.g. Calendly, Google Analytics)

• Legal or regulatory bodies when required

We do not sell or rent your personal data.

10. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

11. Cookies & Tracking

We use cookies and analytics tools to understand how users interact with our website.

Types of cookies used:

• Essential cookies

• Analytics cookies (e.g. Google Analytics)

You can manage or disable cookies through your browser settings.

12. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Correct or update your data

• Request deletion of your data

• Object to processing

• Withdraw consent (where applicable)

• File a complaint with a supervisory authority

13. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

14. International Transfers

If we transfer your data outside Switzerland or the EEA, we ensure appropriate safeguards are in place.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

16. Contact

For any questions or concerns regarding this policy or your personal data:

Email: info@komercio.ch
Mailing Address: Spinnerei 3 Windisch 5210

By using Komercio services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.